At Urban Kinetics, we strive to provide exceptional personalized fitness and nutrition services to our clients. However, we understand that sometimes circumstances may arise where you need to cancel your subscription or request a refund. This policy outlines the terms and conditions governing refunds and cancellations.

1. Subscription Cancellations 1.1. You may cancel your Urban Kinetics subscription at any time by contacting our customer support team or through your account settings. 1.2. If you cancel your subscription, you will retain access to our Services until the end of your current billing cycle. 1.3. No partial refunds will be issued for any unused portion of a billing cycle after cancellation.

2. Refund Policy 2.1. Due to the digital nature of our Services, we do not offer refunds for any completed transactions or accessed content, including personalized fitness plans, nutrition guides, or video content. 2.2. However, if you have encountered technical issues or errors within our Services that significantly impair your ability to use them as intended, please contact our customer support team within 7 days of the transaction, and we will investigate your request for a refund on a case-by-case basis.

3. Exceptions to the Refund Policy 3.1. In certain exceptional circumstances, such as a violation of our Terms of Service or fraudulent activities, we reserve the right to deny refund requests or terminate your access to our Services without issuing a refund. 3.2. If you have purchased a physical product through our website or partners, separate refund policies may apply, which will be clearly communicated during the purchase process.

4. Refund Process 4.1. If your refund request is approved, we will process the refund using the same payment method used for the original transaction. 4.2. Please allow up to 10 business days for the refund to be processed and reflected in your account or statement.

5. Contact Us If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer support team at [info@theurbankinetics.com].

 

Please note that this Refund and Cancellation Policy may be updated from time to time, and the latest version will be available on our website. We recommend that you review this policy periodically for any changes.

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